Privacy Policy
At Eleven 46 Real Estate Media, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the website depends on the content and services you use, and includes:
Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information that you voluntarily give to us when you choose to participate in various activities related to our services, such as online booking, contact forms, or newsletter subscriptions.
Property Data: Information regarding properties you request us to photograph or film, including property addresses, access notes, listing details, and floor plans.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the website. Note: We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processor (e.g., Stripe, PayPal).
Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the website.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
Schedule, fulfill, and deliver real estate photography, videography, drone, and 3D virtual tour services.
Create and manage your client account.
Process payments, refunds, and billing transactions.
Deliver the digital media assets (photos, videos, virtual tours) directly to you or your listing platforms.
Email you regarding your account, booking confirmation, or updates to our services.
Respond to customer service requests and support needs.
Improve our website layout, offerings, and overall user experience.
3. Media Rights and Usage
As a real estate media company, the visual assets (photographs, videos, 3D tours, drone footage) created during our services are a core part of our business.
Client License: When you purchase our services, you receive a limited license to use the media for marketing the specific property listing, subject to our explicit Terms of Service.
Portfolio Use: Eleven 46 Real Estate Media retains the copyright to all media produced. We reserve the right to use any images or videos captured during our services for our own promotional, marketing, portfolio, or website display purposes, unless a non-disclosure or exclusive privacy agreement is explicitly signed by both parties prior to the shoot.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
Real Estate Marketplaces & MLS: Media assets created for property marketing will naturally be published to public real estate platforms (such as MLS, Zillow, Realtor.com) at your direction or through your public listings.
We do not sell, rent, or trade your personal information to third parties for their promotional or marketing purposes.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights and Choices
Depending on your location, you may have the right to request access to the personal data we hold about you, request that it be corrected, or request that it be deleted.
Account Information: You may at any time review or change the information in your account or terminate your account by logging into your client portal or contacting us directly.
Opt-Out of Communications: You can unsubscribe from our marketing emails or newsletters by clicking the "unsubscribe" link at the bottom of the emails or by contacting us.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Eleven 46 Real Estate Media